Support

Solving Problems Today

We value your time and appreciate your understanding of the time we dedicate to providing support.

To help us assist you efficiently, we kindly ask that you use our support forum, as many users have similar questions. By sharing your issue, you not only get quicker help, but you also contribute to helping others.

How to Get Quick and Efficient Support

To resolve most issues quickly, please provide the following information:

• Version Number
• Repository Type
• Database Type
• Screenshots (full screen, not just error messages)
• Steps to Reproduce the Problem (e.g., click this, click that => error)
• Problem Description (e.g., “I want to do this, but don’t know how…”)
• Suggestions or Ideas (we implement most of them)

Without this essential information, we may need to ask for it, which could cause delays.

We aim to resolve 90% of issues within 48 hours. More complex problems or feature requests are typically addressed within one week.

Thank you for your cooperation!

Support Forum

https://www.etl-tools.com/support/