How to Get Help & Report Issues

Solving Problems Today

We value your time and appreciate your understanding of the time we dedicate to providing support.

To help us assist you efficiently, we kindly ask that you use our support forum, as many users have similar questions. By sharing your issue, you not only get quicker help, but you also contribute to helping others.

How to Get Quick and Efficient Support

To resolve most issues quickly, please provide the following information:

• Application Name
• Version Number
• Repository Type
• Database Type
• Log File
• Mapping as a File
• SQL Scripts to Create Table(s)
• Source and Target Information
• Screenshots (full screen, not just error messages)
• Steps to Reproduce the Problem (e.g., click this, click that => error)
• Problem Description (e.g., "I want to do this, but don't know how...")
• Suggestions or Ideas (we implement most of them)

Without this essential information, we may need to ask for it, which could cause delays.

Thank you for your cooperation!

Please Note

• The Support forum has the highest priority
• A lot of emails go directly into the spam folder
• The Support Forum posts are answered immediately, emails have 24 hours delay