Active Table Editor Support

Solving Problems Quickly

We are here to help you resolve problems as quickly as possible.

Many questions have already been answered for other users, so please check and use our Support Forum when requesting assistance. Posting questions there also helps other users who may encounter the same problem in the future.

Providing complete information with your support request can often help us resolve an issue within minutes.

Please include:

• Version number of the software you are using.
• Repository type.
• Database type you are working with.
• Screenshots showing the complete application window where possible, rather than only the error message.
• Steps to reproduce the problem, for example: Click this → select that → run the package → error appears.
• Description of what you are trying to achieve, for example: I want to do this, but I am not sure how.
• Suggestions or ideas for improvements. We regularly implement features and improvements suggested by our customers.

The more information you provide, the faster we can investigate the problem. If important information is missing, we will need to ask for it before we can continue, which may delay the resolution.

Our Support Targets

We aim to resolve 90% of reported issues within 48 hours.

More complex problems or requests requiring new functionality or product changes are typically addressed within one week.

Support Forum

Please use our Support Forum to ask questions, report problems, and share suggestions.