knowledgebase:we_made_it_easy_to_get_support_for_etl_software

We made it easy to get support for ETL Software

Simple ways of getting support for ETL software.

In this article, we are going to show you how easy it is to get support for our products.

, First of all, there are several ways of getting support.

If you are stuck we can call you and connect remotely.
It is very important to provide as much information as possible first time.

  • Software name
  • Version number
  • Steps to reproduce the problem
  • Screenshots
  • Scripts to create the tables
  • Actual data example
  • Repository
Our support team is very fast and quite often they resolve the problem within one hour.

The software is designed in such a way that it is easy to contact support.

For Advanced ETL Processor click “Help” and then click “Email repository and Log Files to support” than the default email client will open and the user can enter additional information and attach more files. Using the same menu the user can send email to support team or visit support forum.

Using the same menu the user can send email to support team or visit support forum.
The same principle works for Visual Importer ETL and Active Table Editor.

We encourage you to use our support forum first, so other users will benefit as well. If your issue is urgent contact us, We are always happy to connect remotely and assist.

For more technologies supported by our ETL Software see Advanced ETL Processor Versions and Visual Importer ETL Versions

Confused? Ask question on our ETL forum

  • knowledgebase/we_made_it_easy_to_get_support_for_etl_software.txt
  • Last modified: 13/04/2019 17:24
  • by admin