Software Registration issues

This article outlines how the registration process works for our software, covering the trial period, registration steps, licensing server, and common issues encountered during registration.

Trial Period

• Duration: 30 days.
• Features: Fully functional with no limitations, including services.
• Upon first execution, the trial period begins, and the following dialogue appears:

License details are visible on the design page and in the About dialog:

At the end of the trial period, users are prompted to register or stop using the software:

Software Registration

After purchasing, users receive a registration email. Ensure the correct email address is provided, especially if purchasing for someone else.

Upon successful registration, this message is shown:

Licensing Server

• Purpose: Simplifies the registration process for site licenses by centrally storing and retrieving registration information.
• Licensing server use is optional.
  Learn more about the Licensing Server

Common Registration Issues

1. Incorrect Registration Name

Ensure the name matches the email exactly, including case sensitivity and no leading/trailing spaces.

2. Wrong Software Version

Registration is specific to the purchased version. For example, licenses for Professional cannot register Enterprise.

3. Repeated Registration Prompts

Run the software as an administrator to resolve this issue.

Updating Registration Information

To update registration details:

Support and Maintenance

• Duration: One year of support included with license purchase.
• After one year, users may see a reminder message without affecting functionality.

• Support Access: Non-paying users after one year may be denied support.

Support Procedure

We recommend using the support forum to benefit from shared knowledge and solutions.

Posted on January 23, 2025 • 2 min read • 285 words