We welcome your suggestions and comments to make our software better. We encourage you to use our support forum first so the rest of the users benefit from the answers.

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While submitting a bug or problem please always include the following information:

  • Application Name
  • Version number
  • Operation system version
  • Database version
  • Repository type
  • All the symptoms of the Problem
  • Exact steps required to reproduce it
  • Log files
  • Data samples
  • Mapping as a file
  • SQL script to create tables
  • Screenshots (Entire screen)
  • Source and target information
Please Note:
  • The Support forum has the highest priority
  • A lot of emails go directly into the spam folder
  • The Support Forum posts answered immediately, emails have 24 hours delay.
Excessive use of support

We reserve the right to charge an additional fee for Excessive use of support