First renewal

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First renewal was created by agenziazero

Hello, I'll have to do my first renewal for a license of Visual Importer ETL Enterprise.
To do this, i'll buy it by clicking BUY NOW on "1 year maintenance and support contract for Visual Importer ETL Enterprise - Single Licence" in Support Contracts (Automatic regular payments), in this page www.etl-tools.com/visual-importer-etl-enterprise/order.html ?
Is it correct?

And next year this renewal will be automatic?

Thank you
Fabio
1 year 3 weeks ago #21410

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Replied by Peter.Jonson on topic First renewal

Yes, it is correct,
you can cancel it later at any time.
Peter Jonson
ETL Developer
1 year 3 weeks ago #21414

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Replied by agenziazero on topic First renewal

Hello.
I manage 3 licenses that I have purchased.
I was sure they were automatically renewed, but I was wrong.
Now I have all 3 licenses expired.

Also I just bought a renewal for one of those but if I try to use it I get the message "key is not valid".

What am I doing wrong? How can I renew all licenses and be sure we have automatic renewal?

Thank you
Fabio Petris
2 weeks 6 days ago #22110

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Replied by agenziazero on topic First renewal

Ok, now I have activated the license that previously gave me an error.
But how to have automatic renewval?
Thank you
2 weeks 6 days ago #22111

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Replied by agenziazero on topic First renewal

I checked last year's order (MyCommerce Share-it: 755666293) and it was correctly an auto-renewing order.

Thank you.
Fabio
2 weeks 6 days ago #22112

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Replied by admin on topic First renewal

Hi Fabio.

I had a look at our records. You have bought 3 licenses from us
So you have to renew all 3 of them every year

Order 755666293 automatically renews only one license every year
You have just renewed another one.

So you have to renew one more.

Please choose automatic this time.
Mike
ETL Architect
2 weeks 6 days ago #22113

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