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TOPIC: IMAP4 Receive Email Error

IMAP4 Receive Email Error 11 months 3 weeks ago #17869

Application: Visual Importer ETL Enterprise 8.4.3.17
Operating System: Server 2012 R2

When executing an IMAP4 object to retrieve mail, I retrieve the following error in the logs:

Information 5/24/2018 11:18:11 AM Preparing to execute: EMail - Trading Reports
Information 5/24/2018 11:18:11 AM Started
Information 5/24/2018 11:18:11 AM Executing:EMail - Trading Reports
Information 5/24/2018 11:18:11 AM Retrieving Email: Gas Alberta - Outlook 365 - Financial Currency
Information 5/24/2018 11:19:28 AM There are : 29 Message(s) on the server
Information 5/24/2018 11:19:28 AM Checking Subject for: Gas Alberta - Financial Currency
Information 5/24/2018 11:19:28 AM Message N: 1
Information 5/24/2018 11:20:58 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:20:58 AM Subject: Gas Alberta - Park and Loan Storage Position
Information 5/24/2018 11:20:58 AM Date Sent: 22 May 2018 18:00:32
Information 5/24/2018 11:20:58 AM Message Body:
Information 5/24/2018 11:20:58 AM

Information 5/24/2018 11:20:58 AM Message N: 2
Information 5/24/2018 11:20:58 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:20:58 AM Subject: Gas Alberta - Park and Loan Storage - New Deals
Information 5/24/2018 11:20:58 AM Date Sent: 22 May 2018 18:00:33
Information 5/24/2018 11:20:58 AM Message Body:
Information 5/24/2018 11:20:58 AM

Information 5/24/2018 11:20:58 AM Message N: 3
Information 5/24/2018 11:20:59 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:20:59 AM Subject: Gas Alberta - Trading Activity Detail - Internal Trading
Information 5/24/2018 11:20:59 AM Date Sent: 22 May 2018 18:00:35
Information 5/24/2018 11:20:59 AM Message Body:
Information 5/24/2018 11:20:59 AM

Information 5/24/2018 11:20:59 AM Message N: 4
Information 5/24/2018 11:21:00 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:21:00 AM Subject: Gas Alberta - Trading Activity Detail - Trading
Information 5/24/2018 11:21:00 AM Date Sent: 22 May 2018 18:00:34
Information 5/24/2018 11:21:00 AM Message Body:
Information 5/24/2018 11:21:00 AM

Information 5/24/2018 11:21:00 AM Message N: 5
Information 5/24/2018 11:21:00 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:21:00 AM Subject: Gas Alberta - Prior Day Trade Change Report
Information 5/24/2018 11:21:00 AM Date Sent: 22 May 2018 18:00:42
Information 5/24/2018 11:21:00 AM Message Body:
Information 5/24/2018 11:21:00 AM

Information 5/24/2018 11:21:00 AM Message N: 6
Information 5/24/2018 11:21:01 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:21:01 AM Subject: Gas Alberta - Trading Activity Detail - Producer Trading
Information 5/24/2018 11:21:01 AM Date Sent: 22 May 2018 18:01:04
Information 5/24/2018 11:21:01 AM Message Body:
Information 5/24/2018 11:21:01 AM

Information 5/24/2018 11:21:01 AM Message N: 7
Information 5/24/2018 11:21:03 AM Received Email from: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information 5/24/2018 11:21:03 AM Subject: Gas Alberta - Price Validate
Information 5/24/2018 11:21:03 AM Date Sent: 22 May 2018 22:00:56
Information 5/24/2018 11:21:03 AM Message Body:
Information 5/24/2018 11:21:03 AM

Information 5/24/2018 11:21:03 AM Message N: 8
Error 5/24/2018 11:23:18 AM Failed to receive Email: Gas Alberta - Outlook 365 - Financial Currency Socket Error # 10054
Connection reset by peer.
Error 5/24/2018 11:23:18 AM Failed

In this case Message 1-7 seemed to receive fine, but for some reason the connection gets reset by peer eventually. It is pulling from an O365 mailbox.

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IMAP4 Receive Email Error 11 months 3 weeks ago #17875

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Hello

Connection reset by peer. means The server closed connection.

That might happen when IMAP server is too busy to process clients requests.

My suggestion would be to wait for 30 seconds or more and try again.

Mike
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