FTP Timeout after sending XAUT command and 10 seconds expires

Visual Importer Enterprise
Installed Version 7.7.8.2
Running on Windows Server 2008 R2
Problem: FTP Timeout waiting for 230-User Logged in for more than 10 seconds after sending encrypted username and password.

One of the FTP servers we send EDI documents to everyday does not respond to the XAUT command within 10 seconds about 50% of the time. When it does work as you can see from the second log file shown inline below, we receive the 220 User-Logged In within the 10 second time window and everything is OK. With our version of Visual Importer (7.7.8.2) can we set a registry setting or create an entry in an INI file to increase this timeout by a couple seconds. We have also included inline the section of the package log where it fails as the third log

This is the failure log from FTP:
Information 1/22/2013 5:31:00 PM Stat Connected.Information 1/22/2013 5:31:00 PM Recv : 220 ftp.xxxxxxxxxxx.com X2 WS_FTP Server 7.1(07413732)
Information 1/22/2013 5:31:00 PM Sent : SYST
Information 1/22/2013 5:31:00 PM Recv : 503 Command SYST not accepted during Connected
Information 1/22/2013 5:31:00 PM Sent : FEAT
Information 1/22/2013 5:31:00 PM Recv : 503 Command FEAT not accepted during Connected
Information 1/22/2013 5:31:00 PM Sent : XAUT 2 [Encrypted Password Removed]
Information 1/22/2013 5:31:10 PM Sent : QUIT After 10 seconds we time out.
Information 1/22/2013 5:31:11 PM Stat Disconnected.

This is the successful FTP log:
Information 1/22/2013 5:30:51 PM Stat Connected.Information 1/22/2013 5:30:51 PM Recv : 220 ftp.xxxxxxxxxxx.com X2 WS_FTP Server 7.1(13038732)
Information 1/22/2013 5:30:51 PM Sent : SYST
Information 1/22/2013 5:30:51 PM Recv : 503 Command SYST not accepted during Connected
Information 1/22/2013 5:30:51 PM Sent : FEAT
Information 1/22/2013 5:30:51 PM Recv : 503 Command FEAT not accepted during Connected
Information 1/22/2013 5:30:51 PM Sent : XAUT 2 [Encrypted Password Removed]
Information 1/22/2013 5:30:59 PM Recv : 230-User logged in Here after 8 seconds we get logged in. Information 1/22/2013 5:30:59 PM Recv : Please contact support@xxxxxxxxxxx.com for technical assistance. All access and transfers are logged. Files purged after 60 days.
230 User logged in
Information 1/22/2013 5:30:59 PM Sent : FEAT
Information 1/22/2013 5:30:59 PM Recv : 211-Extensions supported
SIZE
XMD5
XSHA1
XSHA256
XSHA512
XQUOTA
LANG EN, ES, FR, GE
MDTM
MLST size*;type*;perm*;create*;modify*;
REST STREAM
TVFS
UTF8
AUTH SSL;TLS-P;
PBSZ
PROT C;P;
211 end
Information 1/22/2013 5:30:59 PM Sent : OPTS UTF8 ON
Information 1/22/2013 5:30:59 PM Recv : 200 Command OPTS succeed
Information 1/22/2013 5:30:59 PM Sent : TYPE I
Information 1/22/2013 5:30:59 PM Recv : 200 Transfer mode set to BINARY
Information 1/22/2013 5:31:00 PM Sent : CWD /XXXXXXXXXX/XXXXXXX/XXXXXX
Information 1/22/2013 5:31:00 PM Recv : 250 Command CWD succeed
Information 1/22/2013 5:31:00 PM Sent : TYPE A
Information 1/22/2013 5:31:00 PM Recv : 200 Transfer mode set to ASCII
Information 1/22/2013 5:31:00 PM Sent : PASV
Information 1/22/2013 5:31:00 PM Recv : 227 Entering Passive Mode (XX,XXX,XXX,XXX,X,XXX).
Information 1/22/2013 5:31:00 PM Sent : NLST
Information 1/22/2013 5:31:00 PM Recv : 125 Transferring directory
Information 1/22/2013 5:31:00 PM Recv : 226 Transfer completed
Information 1/22/2013 5:31:00 PM Sent : TYPE I
Information 1/22/2013 5:31:00 PM Recv : 200 Transfer mode set to BINARY
Information 1/22/2013 5:31:00 PM Sent : QUIT
Information 1/22/2013 5:31:00 PM Recv : 221-bye
Information 1/22/2013 5:31:00 PM Recv : Thank you for using XXXXXXXXXXX Systems FTP.
221 bye
Information 1/22/2013 5:31:00 PM Stat Disconnected.


Here is the failure from the package log:

Information 1/22/2013 5:31:00 PM Connecting to: ftp.xxxxxxxxxxxxxxx.com
Error 1/22/2013 5:31:10 PM Following Ftp Error happened Read timed out.
Information 1/22/2013 5:31:11 PM Finished Execution Ftp: FTP Send EDI to xxxxxxxxxxxxxxxx

Please email us connection details so we can test it here

Peter

I decided to try the FTP test with the latest version of VI before trying one of your three executable you sent, and so far it has not failed the login test using your latest standard release.
The typical time to receive the 230-User logged in response is @ 4 seconds. I will test during some heaver traffic periods and see if I can get the standard release to fail, but so far s good.

Thanks for your help on this.


Here is a sample FTP log file:

Information 2/5/2013 10:52:10 PM Stat Connected.Information 2/5/2013 10:52:10 PM Recv : 220 ftp.xxxxxxxxx.com X2 WS_FTP Server 7.1(07133882)
Information 2/5/2013 10:52:10 PM Sent : SYST
Information 2/5/2013 10:52:10 PM Recv : 503 Command SYST not accepted during Connected
Information 2/5/2013 10:52:10 PM Sent : FEAT
Information 2/5/2013 10:52:10 PM Recv : 503 Command FEAT not accepted during Connected
Information 2/5/2013 10:52:10 PM Sent : XAUT 2 =xxxxxxxxxxxxxxxxxxxxxxxxx
Information 2/5/2013 10:52:14 PM Recv : 230-User logged in
Information 2/5/2013 10:52:14 PM Recv : Please contact support@xxxxxxxxxxx.com for technical assistance. All access and transfers are logged. Files purged after 60 days.
Information 2/5/2013 10:52:14 PM Recv : 230 User logged in
Information 2/5/2013 10:52:14 PM Sent : FEAT
Information 2/5/2013 10:52:14 PM Recv : 211-Extensions supported
SIZE
XMD5
XSHA1
XSHA256
XSHA512
XQUOTA
LANG EN, ES, FR, GE
MDTM
MLST size*;type*;perm*;create*;modify*;
REST STREAM
TVFS
UTF8
AUTH SSL;TLS-P;
PBSZ
PROT C;P;
211 end
Information 2/5/2013 10:52:14 PM Sent : OPTS UTF8 ON
Information 2/5/2013 10:52:14 PM Recv : 200 Command OPTS succeed
Information 2/5/2013 10:52:14 PM Sent : TYPE I
Information 2/5/2013 10:52:15 PM Recv : 200 Transfer mode set to BINARY
Information 2/5/2013 10:52:15 PM Sent : CWD /users/xxxxxxxxxx/xx_xxx
Information 2/5/2013 10:52:15 PM Recv : 250 Command CWD succeed
Information 2/5/2013 10:52:15 PM Sent : TYPE A
Information 2/5/2013 10:52:15 PM Recv : 200 Transfer mode set to ASCII
Information 2/5/2013 10:52:15 PM Sent : PASV
Information 2/5/2013 10:52:15 PM Recv : 227 Entering Passive Mode (xxx,xxx,xxx,xxx,9,93).
Information 2/5/2013 10:52:15 PM Sent : LIST
Information 2/5/2013 10:52:15 PM Recv : 125 Transferring directory
Information 2/5/2013 10:52:15 PM Recv : 226 Transfer completed
Information 2/5/2013 10:52:15 PM Sent : TYPE I
Information 2/5/2013 10:52:15 PM Recv : 200 Transfer mode set to BINARY
Information 2/5/2013 10:52:15 PM Sent : QUIT
Information 2/5/2013 10:52:15 PM Recv : 221-bye
Information 2/5/2013 10:52:15 PM Recv : Thank you for using xxxxx xxxxxxxxx FTP.
221 bye
Information 2/5/2013 10:52:15 PM Stat Disconnected.