Rules, ETL
While submitting a bug or problem please always include the following information:
- Application Name
- Version number
- Operation system version
- Database version
- Repository type
- All the symptoms of the Problem
- Exact steps required to reproduce it
- Log files
- Data samples
- Mapping as a file
- SQL script to create tables
- Screenshots (Entire screen)
- Source and target information
Please Note:
- The Support forum has the highest priority
- A lot of emails go directly into the spam folder
- The Support Forum posts answered immediately, emails have 24 hours delay.
Excessive use of support
We reserve the right to charge an additional fee for Excessive use of support
