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Rules

Rules

Support Procedure

We welcome your suggestions and comments to make our software better. We encourage you to use our support forum first so the rest of the users benefit from the answers.

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While submitting a bug or problem please always include the following information:

  • Application Name
  • Version number
  • Operation system version
  • Database version
  • Repository type
  • All the symptoms of the Problem
  • Exact steps required to reproduce it
  • Log files
  • Data samples
  • Mapping as file
  • SQL script to create tables
  • Screenshots (Entire screen)

We intend to resolve 90 percent of the reported problems within 48 hours.

Most difficult issues or functionality extension are resolved within one week

Please Note:

  • The Support forum has the highest priority
  • A lot of emails go directly into the spam folder
  • The Support Forum posts answered immediately, emails have 24 hours delay.

Excessive use of support

We reserve the right to charge an additional fee for Excessive use of support

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