Advanced ETL Processor Enterprise

More
6 years 6 months ago #16350 by sanjayrupasinghe
We have installed a new instance of AETL Enterprise 5.9.3.19 into No-Internet environment, but are unable to install our new license key. The Register menu item, in the help menu just freezes, and does not show the license key entry window.

Please Log in or Create an account to join the conversation.

More
6 years 6 months ago #16351 by admin
Right click on the icon and select run as administrator

Mike
ETL Architect

Please Log in or Create an account to join the conversation.

More
6 years 6 months ago #16386 by daniel.fung@xerox.com
Gents, the run as Administrator suggestion did not work. any other ideas on how to get the register dialog up so we can key the software?

Please Log in or Create an account to join the conversation.

More
6 years 6 months ago #16387 by daniel.fung@xerox.com
Gents, I've just reproduced this issue on a 2nd server and now its going to be a problem for us.

I just updated v5.9.3.15 to v5.9.3.19 (32 bit),
i know for sure, that the register dialog shows up when clicked in v5.9.3.15 as well as it was registered to "Xerox ... Site License N"

now that i have installed v5.9.3.19, the register dialog no longer works as well as the software says "registered to dfung" ( which is my current logged in windows user name"

Please look into this issue. its related to the one Sanjay reported, where in his case, it says registered to "svc_etl"

thanks,

Please Log in or Create an account to join the conversation.

More
6 years 6 months ago #16390 by Peter.Jonson
Replied by Peter.Jonson on topic Licensing Issue
Can you try v 5.9.3.21 please
Changes are

- Fixed : Issues with About Dialogue
- Fixed : Issues with Registration Dialogue
+ Improved: Setup procedure

Peter Jonson
ETL Developer

Please Log in or Create an account to join the conversation.

More
6 years 6 months ago #16392 by daniel.fung@xerox.com
download link to 32 bit does not work, eval link still v20. , see info@etl-tools for additional issue with my keys.

Please Log in or Create an account to join the conversation.