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TOPIC: FTP download issues

FTP download issues 2 years 4 months ago #16165

  • hanisultan
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I normally use etl tool to download some xml files from an SFTP and then process them which worked great till few weeks ago. Now I download the files but I cannot see them, the tool says the files are downloaded but I can't see them. But when I use filezilla to download the files, I don't have that problem. The owner of the xml files and sftp server informed me that they have made some changes to their security which may have caused this. I have attached some attachments to show you what I mean.
I just updated to the newest release 5.9.3.12
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FTP download issues 2 years 4 months ago #16166

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Thank you for the screenshots but they are not help to us. :(
We need to to connect to the sftp server and run our own tests.
Mike

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FTP download issues 2 years 4 months ago #16167

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Sure but you can only connect via my PC, is that ok?

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FTP download issues 2 years 4 months ago #16168

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Connecting to your SFTP server will allow us to use debugger to step trough the code.
This is the fastest way to address the issue.
You can create a separate SFTP user just for testing and disable it later.
Mike

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FTP download issues 2 years 4 months ago #16169

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I wish I could, the SFTP server is not ours so I would have to give you our credentials, is this the only way you can debug this?

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FTP download issues 2 years 4 months ago #16170

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We can connect remotely to your computer now,
please email us connection details
Mike

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