can't start execution agent

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8 years 4 months ago #13000 by YushuaiLu
1.What is the Software Name?
Advanced ETL Processor
2.What is the Software Version?
The latest 5.8.0.30
3.What is the OS Version?
Windows server 2012
4.What is the Repository Type?
SQL server
5.What is the The problem?
Can't start the execution agent. Error message says "Failed to start"
6.What is the Database Version Number?
7.Exact Steps to reproduce the problem:
click the "start execution agent" button on the Maintain tab.

and we have enterprise license.

thanks!

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8 years 4 months ago #13001 by admin
Replied by admin on topic can't start execution agent
1) In the folder where agent is located you will find aetlagent.log file
can you post iy here please

2) Are you using system windows account to run the agent?
We recommed creating special windows login for it

3) Repository connection are you using windows autentification or sql server autentification?

Mike
ETL Architect

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8 years 4 months ago #13002 by YushuaiLu

admin wrote: 1) In the folder where agent is located you will find aetlagent.log file
can you post iy here please

The folder where "aetlagent" application sits doesn't have a aetlagent.log file

2) Are you using system windows account to run the agent?
We recommed creating special windows login for it

I am using an admin account on the windows server machine.

3) Repository connection are you using windows autentification or sql server autentification?


I am using windows authentification.

Thanks.

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8 years 4 months ago #13003 by admin
Replied by admin on topic can't start execution agent
Is there anything in the wndows event log?

Mike
ETL Architect

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8 years 4 months ago #13004 by YushuaiLu
windows event logs shows:

Service failed on start: Login failed for user 'TORO\LYNMS433$'

the user in this error message is not the admin login I am using though...

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8 years 4 months ago #13005 by admin
Replied by admin on topic can't start execution agent
Can you post some screeshots we we can see where you set this login.

Mike
ETL Architect

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