In this article, we are going to show you how easy it is to get support for our products.

First of all, there are several ways of getting support.

If you are stuck we can call you and connect remotely.
It is very important to provide as much information as possible, the first time.

  • Software name
  • Version number
  • Steps to reproduce the problem
  • Screenshots
  • Scripts to create the tables
  • Actual data example
  • Repository

Our support team is very fast and quite often they resolve the problem within one hour.

The software is designed in such a way that it is easy to contact support.

For Advanced ETL Processor click “Help” and then click “Email repository and Log Files to support” then the default email client will open and the user can enter additional information and attach more files. Using the same menu the user can send an email to the support team or visit the support forum.

Getting Support for Advanced ETL Processor

Using the same menu the user can send an email to the support team or visit the support forum.

The same principle works for Visual Importer ETL and Active Table Editor.

Getting Support for Visual Importer ETL

Getting Support for Active Table Editor

We encourage you to use our support forum first, so other users will benefit as well. If your issue is urgent contact us, We are always happy to connect remotely and assist.

Direct link, no registration required.