The purpose of this article to explain how the registration process works and address common issues.

Trial period

When software is executed the for the first time the trial period starts and the user is presented with the following dialogue.

reminder

The trial period is 30 day and it can be extended if necessary. During the trial period, the software is fully functional and it has no limitations. If the software uses windows services  they do run without any limitations as well

The license information can be found on the front (design) page. It is also included within About box.

licenseinformation

about

Once the trial period is finished the user is presented with the following dialogue. The user can then register the software or cease using it.

trialfinished

Software registration

 Once use user has bought the license the email is sent to the user with the registration information. The sales process is fully automated. It is extremely important to use the correct email address, especially when buying the software for someone else. 

 registration

 Once the software is registered correctly the following dialogue is presented to the user

keyisvalid

Licensing Server

Licensing server is not required for registration. For site license owners it might take a long time to enter the registration details on multiple computers. The license server is used as central storage registration information and allows and users to easily retrieve it. 

Typical software registration issues  

keyisnotvalid

Incorrect registration name.

  1. Please enter exactly the same registration name as it was provided via the registration email.
  2. Please note that Registration name is case sensitive
  3. Please make sure that there no leading or trailing spaces

REGISTERING INCORRECT SOFTWARE.

Registration information is specific to the software. EG if a user has bought the license for Advanced ETL Processor Enterprise but installed Advanced ETL Processor Professional the user will not be able to register the software.   

about

Software is asking for registration information multiple times 

Try running software as administrator

Registration3

Updating registration information

updatinglicense

Support and Maintenance

Once the user has bought the license we will provide the user with support for one year. After one year the software will show remainder at the top. This message has no impact on software functionality. If the user has not paid for support and maintenance we reserve the right to refuse to provide support.   

expiration

Support procedure

We encourage everyone to use our support forum so everyone benefits from the answers

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