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Support Procedure

We welcome your suggestions and comments to make our software better. We encourage you to use our support forum first so the rest of the users benefit from the answers.

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While submitting a bug or problem please always include the following information:

  • Application Name
  • All the symptoms of the Problem
  • Exact steps required to reproduce it
  • Version number
  • Operation system version
  • Database version
  • Log files
  • Script
  • Sql script to create tables
  • Screenshots

We intend to resolve 90 percent of the reported problems with in 48 hours.

Most difficult issues or functionality extension are resolved with in one week

Support Team

Please Note:

  • The Support forum has the highest priority
  • A lot of emails go directly into the spam folder

Excessive use of support

We reserve the right to charge additional fee for Excessive use of support

I had my first upload running within 10 minutes of installing Visual Importer ETL

Gene Kovacs,
Director of Technical Business Operations,
A2B

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