We intend to resolve 90 percent of the reported problems with in 48 hours.
Most difficult issues or functionality extension are resolved with in one week
We reserve the right to charge additional fee for Excessive use of support
We provide as much as posible information online. We do have price information, tutorials, contact details and dowloads available on our web site. Asking questions like "where can I download the software from, where are the prices" before using search is not acceptable. Constantly sending emails to support instead of using support forum is not welcome. Ignoring support suggestions, not watching tutorials and not reading the documentation is not welcome either.